Faulty items: Please inform Me within 24 hours of receipt of the item, if damaged during shipping or faulty in any way.
Exchanges : I expect exchanges within 7days of delivery 
But you must message me first before returning the item 
items must be in the same condition as delivered with swing tag still on and most not be worn out outside 
buyer to pay postage and pay the difference if changing to a different size 
Buyers are responsible for postage cost I do not offer pre paid labels
Non-faulty: Unfortunately, I cannot accept refund or exchanges on custom orders, please ensure you shop carefully.
Shipping dispatching times
My turn around to complete orders and dispatch orders depends on my current work load 
everything is made to order so please be patient with us
Care instructions
Fleece coats Wash at 30 degrees air dry only 
Wax coats leave to dry then brush off & sponge clean only 
Harris tweed items leave to dry and air dry & sponge clean only 
Waterproof canvas can be washed at 30 degrees and air dry only
All items have care labels attached